• Member Announcements

  • Member Sales Specialist

    Posted: 06/07/2020

    DUTIES AND RESPONSIBILITIES

    The Membership Sales/Client Service Specialist coordinator is directly responsible for working with the Manager to meet Wellness Program goals, keep client reviews high, and coordinating front desk operations.

    The Member Sales Specialist is responsible for meeting studio goals to ensure growth and profitability through the sales of:

    • Memberships to the Wellness Program
    • Packages
    • Gift Cards
    • Additional Visits (Rebooking)
    • Upgraded sessions such as longer sessions or enhancements (Aromatherapy, Hot Stone, etc.)

    They are responsible for adhering to established “Service Path” procedures and processes to ensure a flawless “Elements Experience” including, but not limited to:

    • Greeting every client with a smile
    • Creating a calm environment
    • Answering phones professionally and converting phone calls into appointments
    • Demonstrating complete knowledge of our massage model, therapist skill levels, and price structure
    • Proficiency with massage therapy terminology
    • Matching clients and therapists correctly based on our level system and client’s problem areas
    • Mastering MBO system through accurate scheduling and completing the retail sales process
    • Addressing emergency scheduling issues quickly and professionally
    • Communicating with clients to determine areas of improvement within the Service Path and complete client satisfaction
    • Providing helpful responses to requests from clients and involve management as needed
    • Addressing client requests and disputes professionally and efficiently
    • Complying with all HIPAA rules and regulations and/or applicable state privacy and security laws
    • Communicating effectively with coworkers
    • Providing timely and appropriate communication with studio management
    • Being flexible
    • Actively participating in staff meetings
    • Facilities management, including but not limited to, hourly studio checks to ensure massage rooms and restrooms are clean and properly stocked
    • Completing tasks by deadlines as assigned by manager (Example: Communicating with members and clients who have not visited the studio in the past 45 days with the goal of scheduling their next session.)
    • Other Duties as assigned

    QUALIFICATIONS

    • Sales experience (1+ year preferred)
    • Reliable, Responsible, and Ready with respect to taking on tasks
    • Exceptional Customer service skills
    • Computer proficiency-Microsoft Office, Word, Excel, Google Drive
    • Retail or industry experience (preferred)
    • Web-based scheduling (preferred)
    • Attention to detail and ability to follow instructions (written and verbal) is essential
    • Ability to remain flexible in a constantly changing environment
    • Ability to remain confident and calm under stress.

    Benefits

    • One free massage per month
    • One free chiropractic visit per month
    • Bonus for every WP sign up 
    • Additional bonuses throughout the year 

  • Renewing Members Renewing Members

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  • Mequon-Thiensville Chamber Staff is following "Safer at Home" practices. For best response follow up, please consider contacting us primarily via email. For Certificate of Origin requests, marketing requests, and general member assistance, please contact Gina. Please contact Tina for COVID-19 related matters or any other sensitive matters.